Car Service Operations Automation

End-to-End Service Lifecycle Visibility & Profitability Control

Product Summary

LeverageAxiom designed and implemented a comprehensive Car Service Operations App that digitizes the complete service lifecycle—from appointment booking to billing and customer communication.

The solution enables service providers to manage site visits, job cards, photos, approvals, time tracking, material & labour consumption, and customer updates within a single, role-based Power App. It provides real-time visibility, accountability, and profitability insights, helping service centers reduce delays, improve customer experience, and track service-level margins accurately.

Business Challenges

• Manual or fragmented job card creation
• No centralized visibility across advisors, mechanics, and floor managers
• Poor tracking of service start/end times leading to delays
• Lack of structured photo documentation before, during, and after service
• No easy access to past customer or vehicle service history
• Difficulty tracking material & labour costs against service revenue
• Limited real-time communication with customers

Solution Overview

LeverageAxiom implemented a role-based Power App covering the entire car service workflow, integrated with automated notifications and audit trails.

End-to-End Workflow Covered

1. Appointment Booking & Site Visit

• Appointment creation through the app
• Site visit record creation
• Capture:
  • Car photos
  • Visible issues
  • Initial observations
• Issues tagged directly during site visit

2. Job Card Creation & Automation

• Automatic job card creation from site visit
• Job cards include:
  • Issues identified
  • Estimated labour & materials
  • Advisor notes
• Automatic email sent to stakeholders when job card is created

3. Role-Based App Usage

The app is tailored for multiple roles:

• Management – dashboards, profitability, delays
• Technical Advisor – job card creation, customer communication
• Floor Manager – work allocation, QC readiness
• Mechanic – job execution, time logging, updates

4. Photo Capture & Issue Tagging

Photos can be captured and tagged at:

• Site visit stage
• Before starting work
• During service
• Post-service completion

Photos are:

• Stored against the job card
• Automatically emailed to customers based on defined triggers

5. Job Progress Tracking

• Job start and end time tracking
• Automatic identification of:
  • On-time jobs
  • Delayed jobs
  • Potential delay risks
• Alerts raised for:
  • QC readiness
  • Billing readiness

6. Automated Communication

Email notifications triggered by:

• Job card creation
• Advisor comments
• Mechanic updates
• Floor manager approvals
• QC readiness
• Billing readiness

Customers receive timely, transparent updates.

7. Customer & Vehicle History

Retrieve past service history using:

• Customer name
• Phone number
• Car number

Enables faster diagnosis and better service recommendations.

8. Material & Labour Integration

Track:

• Material consumed
• Labour hours spent

Compare against:

• Service charges
• Job estimates

Enables profit/loss analysis per service job.

Technology Stack

• Power Apps – Role-based mobile and tablet app
• Power Automate – Workflow automation & notifications
• SharePoint / Dataverse – Data storage
• Email integration – Customer & internal communication

Delivery Timeline

| Phase | Duration | |-------|----------| | Process Design & Data Mapping | 1–2 weeks | | App Development & Integrations | 3–4 weeks | | Testing, Demo & Refinements | 1–2 weeks | | Go-Live & Stabilization | 1 week | | Total Estimated Duration | 6–9 weeks |

Commercials

One-Time Implementation Fee: ₹1.75 Lakhs

Includes:

• Fully customized Power App
• End-to-end workflow automation
• Role-based access
• Email notifications & alerts
• Profitability tracking
• 3 months free post go-live support

Key Business Benefits

• Complete visibility across service operations
• Reduced service delays and better time adherence
• Improved customer trust through photo & email transparency
• Accurate job-level profit and loss tracking
• Faster job turnaround and billing readiness
• Centralized service history for better customer retention
• Scalable solution adaptable to future expansion

Why LeverageAxiom

We build practical, role-aware automation solutions that mirror real-world operations—helping service businesses move from manual coordination to data-driven service excellence.

Assess. Automate. Advance. Digitize operations. Deliver better service. Improve margins.